DELIVERY AREA The proposed PRODUITS can be delivered on the TERRITORY and Outside TERRITORY. PRODUITS are shipped to the delivery address that the CLIENT will have indicated during the ordering process.
EXPEDITION DELAY The delay to prepare an order and then establish the invoice, before shipping the PRODUITS in stock varies from 1 to 3 days depending on the period of activity, the weekends or holidays are not included.
An e-mail message will be automatically sent to the CLIENT at the time of the PRODUITS shipment, provided the e-mail address provided is correct.
DELAYS - DELIVERY COSTS During the ordering process, the VENDEUR tells the CLIENT the possible shipping times and formulas for purchased PRODUITS.
The shipping time includes the preparation time plus the delivery time of the order (72 hours on general, working days) and subject to availability of the goods. The announced deadlines are off weekends and public holidays. Additional time may be required to validate your order or receive your payment. It is possible to contact the VENDEUR to send your request via the email address: [email protected] by communicating us the reference and the size of the desired item, we will give you an indicative delivery delay. Similarly, no compensation can be claimed if an item cannot be delivered: either as a result of an unplanned production stoppage, or as a result of strikes, accidents, natural disasters, inability to obtain supplies or any other causes beyond our control.
Incomplete or non-compliant delivery (due to carrier)
The package may be damaged or the contents of the package may have been partially or completely stolen. If you notice such an error, please mention it on the carrier's voucher and refuse the product by sending it back to us with a "spoofing statement" statement.
In the event that you become aware of this error after the carrier leaves, please report it to us via the email address conta[email protected] within a maximum of 72 business hours following receipt of the order. In accordance with Article L.133-3 of the Code of Commerce, please address your LRAR-motivated protest to the carrier within 3 days (not including public holidays).
Incomplete or non-compliant delivery (due to VENDEUR) Despite the care taken in preparing orders, it may be that a product is missing from it, or that an error occurred during the preparation. If you notice such an error, please report it to the carrier's slip and notify us as soon as possible and if possible within 72 business hours of receiving the order. This can be done via the email address.
LOST COLIS In the event that a parcel is lost by one of our carrier sets, please inform us as soon as possible by email to [email protected] The VENDEUR will conduct a survey of the relevant services.
In metropolitan France FREE shipping for any purchase starting at 100 euros. For orders less than 100 euros, the delivery cost will be charged 8 euros.
In Europe Free shipping for any purchase starting at 150 euros purchase. For orders less than 150 euros of purchase, the port fee will be charged 12 euros.
Internationally For international orders, please contact us by email to agree on delivery.
DELIVERY PROBLEMS The CLIENT is informed of the delivery date set at the time it chooses the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Failing that, the CLIENT must order the VENDEUR to deliver within a reasonable time and in the event of non-delivery within that time, it may terminate the contract.
The VENDEUR will reimburse the CLIENT, without excessive delay, of the total amount paid for PRODUITS, taxes and delivery costs included, using the same method of payment used by the CLIENT to purchase the PRODUITS.
The VENDEUR is responsible until the delivery of the PRODUIT to the CLIENT. It is recalled that the CLIENT has three (3) days to notify the carrier of the partial damage or losses observed during delivery.
PRINCIPLE OF RETRACTION
The CLIENT has the right, as a matter of principle, to return or return the PRODUIT to the SALE or to a person designated by the latter, without excessive delay, and no later than fifteen days after the disclosure of its decision to retract, unless the SALE proposes to recover the PRODUIT himself.
WITHDRAWAL PERIOD The withdrawal period expires fifteen (15) calendar days after the day the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUIT. If the CLIENT order covers several PRODUITS and these PRODUITS are delivered separately, the retraction period expires fourteen (15) days after the day the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last PRODUIT.
NOTIFICATION OF RIGHT OF WITHDRAWAL In order to exercise its right of withdrawal, the CLIENT must notify its decision to retract itself by means of an unambiguous statement at the following email address: [email protected] In order for the withdrawal period to be met, the CLIENT must submit its communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
EFFECTS OF RETRACTION In the event of a withdrawal on the part of the CLIENT, the VENDEUR undertakes to reimburse all the sums paid except the delivery costs without excessive delay and, in any event, no later than fifteen (15) days from the day the VENDEUR is informed of the client's willingness to retract. The VENDEUR will make the refund using the same payment method that the CLIENT used for the initial transaction, unless the CLIENT expressly agrees on a different means, in any event, this refund will not incur a fee for the CLIENT. The VENDEUR may defer the refund until the property is received.
The CLIENT must, without excessive delay and, in any event, no later than fifteen (15) days after communication of its decision to withdraw from this contract, return the property, to: 239 Rue Faubourg Saint Martin 75010 Paris, France. This period is deemed to be met if the CLIENT returns the property before the 15-day period expires.
RETURN COSTS The return costs are the responsibility of the CLIENT who Apply a return request to customer service by email at the following address: [email protected]. Upon receipt of the parcel by the VENDEUR, it is processed within 3 working days.
RETURNED PROPERTY The PRODUIT must be returned according to the salesman's instructions and include all accessories delivered. The client is only responsible for the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CLIENT has the opportunity to test the PRODUIT but its responsability may be incurred if it performs manipulations other than those required.
Packaging PRODUITS are packaged in accordance with current transport standards to ensure maximum protection for PRODUITS during DELIVERY. CLIENTS must meet the same standards when returning PRODUITS. As such, the CLIENT is invited to return the PRODUIT not suitable for it in its original packaging and in good condition, proper to its remarketing.